It seems to me that more and more people are confused as to what it means to be a professional. I've recently noticed that there is a decided lack of interest in doing a superior job. It appears acceptable, on the part of many in our society, to slap things together; to pass off shoddy work as adequate; to slay excellence to get by. Well, that just doesn't cut it!
Some blame it all on too much bottom-line thinking. In other words, to increase profits you've got to cut costs and cut corners. I'm all for fiscal conservation, but I abhor corner-cutting.
People want and expect quality. If a business is to excel, then great care must be taken to insure top quality for the customer.
Here are some simple rules to live by if you plan on staying in business:
You'll lose money. Who'll want to deal with someone that treats their people harshly? Not many. It won't take long for asinine behavior to become the talk of the community.
You'll also lose quality. Berated people aren't productive people. Quality of service or product will decline. Also, quality people won't put-up with harsh treatment. They'll take their abilities elsewhere. So wise-up!
These three little rules can drastically affect your business in a positive way. Make a commitment to implement them and watch the bottom-line grow. If we're to remain a first-class country, we've got to be committed to doing a first-class job.